Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing
What you will learn
Omnichannel Sales & Service Management with AI & Chat Bots
Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing
From calls to texting. Why digital channels become vital for literally any b2c business
Introduction to the world of chatbots
AI chatbots: what they can and can’t do
Best practices: contact center
Best practices: ads, sales, loyalty and more
The most popular apps pt1: whatsapp, facebook, instagram
The most popular apps pt2: telegram, apple messages, wechat
Livechat: messaging on a company’s website
An Ideal customer journey framework
Interactive Part
English
language
